Retail General Manager

Location: Manhattan, NY
Date Posted: 17-04-2018
Summary/Objective 

The General Manager (GM) is responsible for leading through MM’s mission, vision, and values in order to develop a
high-performing team that consistently delivers top-line sales growth. The GM leads a team of assistant managers
and associates and is accountable for all aspects of managing a single retail store, inclusive of the processing
department. This leader drives his/her business through a focus on performance (sales, service, and expense
control), people (talent acquisition, training, and development), and process (standard operating procedures). This
position requires a passion for process excellence, a drive for results, and the ability to lead and influence.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The GM is a champion of MM’s mission, vision, and values, and should demonstrate them skillfully and consistently
through the following (as well as all other projects/duties as assigned)

Performance
  •  Meet or exceed goals related to total store sales, profitability, and operational excellence. Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
  • Build a team that embodies the MM brand by delivering exceptional service and driving customer loyalty therefore increasing return visits.
  • Review and interpret financial and operational reporting regularly, including store visit and audit results.
  • Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
People
  • Attract, hire, and retain a diverse team of top talent.
  • Train, coach, and develop direct reports using company programs, tools, and resources.
  • Create an environment that inspires and encourages the growth and engagement of associates.
  • Model a culture of open communication by sharing enterprise strategy and corporate messaging to associates.
  • Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.
Process
  • Be knowledgeable of, and ensure compliance with MM policies, procedures, and standards.
  • Use the company's scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.
  • Use the company's task management tool as directed to prioritize the execution of store workload, ensuring full leadership adoption and compliance with company policy.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
  • Support continuous improvement by implementing company programs and influencing end-user’s buy in.
  • Schedule, supervise, and ensure accuracy of product inventories.
Competencies
  • Problem Solving/Analysis
  • Teamwork Orientation
  • Customer/Client Focus
  • Initiative
  • Time Management
  • Communication Proficiency
  • Technical Capacity
Supervisory Responsibility

This position manages all employees of the department and is responsible for the performance management and
hiring of the employees within that department.

Work environment

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. While performing the duties of this job, the employee is regularly required
to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with
hands and arms. This job requires the employee to lift at least 25 pounds infrequently.

Position Type/Expected Hours of Work

This is a full-time position. Flexibility is a must. Occasional overtime work may be required as job duties demand.

Travel

Travel is primarily local during the business day, although some store -to- store travel may be expected.

Required Education and Experience
  • Must be at least 21 years of age
  • 5+ years of managerial experience
  • 4-5 years’ experience in the retail industry with a customer-centric approach
  • Bachelor’s Degree in Business or related field
  • Strong leadership skills, ability to build and manage teams
  • Ability to work a full-time flexible schedule, including evenings and weekends
  • Must have dependable car or public transportation alternative

Work Authorization/Security Clearance

There is no visa or H1-B sponsorship. Must successful complete and pass background and drug screen, and live
scan.
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